STANDARD DELIVERY POLICY

Next working day delivery anywhere in mainland UK* for orders received by us before 5pm.

 

*Deliveries to Northern Ireland can take up to two working days.

*For deliveries to the Islands (The Scillies, The Isle of Man, The Hebrides, The Shetland and Orkney Islands) customers should allow up to 72hrs. Unfortunately we are currently unable to deliver to the Channel Islands.

 

Please note that a few special furniture products require a slightly longer delivery time and you will be informed by e-mail of the alternative delivery date.

 

DELIVERY CHARGES

UK Nationwide orders (excluding the Channel Islands) will incur a small order charge of £5.95 ex.vat for any order below £40.00 ex.vat. All orders over £40.00 ex.vat will incur no additional charge.
 

RETURNS
Please notify us within 14 days should you wish to return any item(s) we have supplied.

·         Delivery note number

·         Internet order number

·         Product code and description of the item(s)

·         The quantity of each item(s) ordered

·         The quantity of each item(s) received

 

BACKORDERS
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.

 

Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

 

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.
 

SHORTAGES

If an item that you have ordered does not arrive please email us immediately.

 

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